Frequently Asked Questions

Register with your email, confirm the verification link we send you, and fill in your profile. It takes a couple of minutes and opening an account is free.

Verification protects your account and keeps us compliant with anti-money-laundering rules. Upload a government-issued ID and a proof of address from your profile; most submissions are reviewed within one business day.

You can update your username and profile details at any time from the Profile page. To change the email address tied to your account, contact support so we can verify the request first.

Accounts are funded with cryptocurrency. Pick the asset and network you want to use on the Fund page, send your transfer to the address shown, and your balance updates once the network confirms it.

Deposits are credited after the required network confirmations, which usually takes a few minutes. Withdrawal requests are reviewed and processed within 24 hours on business days.

Yes. Because network fees differ per asset, the current minimum is shown next to each asset on the Fund page. Sending less than the minimum can leave the transfer uncredited.

You can trade crypto, forex, stocks, and indices from a single account, with live pricing and charts available on the Trading page.

Browse the Copy Traders page, review each trader's performance history and risk profile, then allocate part of your balance to follow them. Their positions are mirrored in your account in proportion to what you allocated, and you can stop copying whenever you like.

Signals are curated trade ideas, each with a strength rating, a target profit, and a fixed duration. Buy one from the Trading Signals page and it runs for its stated duration while your dashboard tracks its progress and earned profit live.

That signal costs more than your available balance. Deposit funds or pick a lower-priced signal and the purchase button becomes active again.

Passwords are stored hashed, all traffic is encrypted in transit, and you can switch on two-factor authentication from the Security page. We also email you whenever we detect a sign-in from a new device.

Use the “Forgot password” link on the sign-in page. We will email you a reset link that stays valid for a limited time.

Use the live chat widget, the Contact page, or email support@megaxedge.com. We reply within one business day, and usually much sooner.